Invercargill Cemetery Operations Review

Xyst was engaged in 2017 to undertake a review of cemetery operations at ICC and identified the existing processes used between staff and funeral directors were time consuming, expensive and had high risk of human error.

There was no plans to update the Council’s corporate IT solution for cemetery bookings so Xyst identified a low cost, cloud based booking service and adapted this to provide for real time and on-line confirmation of interments and cremations between the funeral director and staff.

Funeral directors can now use their phone or computer to immediately check availability at the crematorium or any of the Councils cemeteries on a given time and day and complete an application for interment. Cemetery staff receive the booking on their phones and can immediately accept, reject or modify the booking and issue a warrant for interment in real time at a click of a few buttons.

Project Benefit

A comprehensive review of cemetery and crematorium operation procedures to ensure best practice and legal compliance.
Client organisation
Invercargill City Council
Operations review