Service Delivery

Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work. 

Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.

Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.

We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.

if we can help you deliver a project

Our expertise

Related Team

Senior Consultant
I have worked in local government in Australia and Aotearoa New Zealand, more recently overseeing the governance structure, stakeholder engagement and staff leadership within a primary health netwo...
Director
As a Director, I am able to support clients in many ways with my specialities in asset management, procurement, maintenance contract options, service reviews and project management support. My exper...
Senior Consultant
I have over 30 years’ experience in the horticulture, parks and open spaces, community facilities and customer service sectors. I have been involved in contract management, business development a...
Senior Consultant
My key responsibility is project management of the Yardstick suite of benchmarking tools. This involves regular updates to the online tools on the Yardstick website, development of new survey and ben...
Associate Consultant
I have over 30 years local government experience, holding a range of positions within community development, open space, recreation and sport and community assets portfolios. I was instrumental in de...
Consultant / Auditor
The key parts of my role include auditing parks, asset inspections and usage, assessing residential impact, and community and stakeholder engagement. There are many complexities to consider while ins...
Founder, Independent Director and Principal Associate
I founded Xyst in 2002 with a desire to establish a parks and community facilities company that could both meet the needs of local government and also provide an alternative safe and happy workplace ...
Senior Consultant
As a consultant, I have been involved with a mixture of parks planning, asset management, capital works delivery and programme management projects for councils, charitable trusts and Maori trusts. ...
Senior Consultant
I am a highly experienced open space and local government professional, with more than 15 years’ experience in open space planning, including reserve management, master and concept planning, capit...
Director
My primary role is to manage the team at Xyst’s Napier office and to assist our other consultants to bring innovative, best practice solutions for our clients. I have deep knowledge across the ke...
Senior Sport and Recreation Consultant
Marty has had a varied 20-year career in the Sport and Recreation industry.  He started working for Tasman Rugby in its formative years, managing and growing the community game before moving into...
Principal Sport and Recreation Consultant
Kevin brings a unique and extensive mix of skills and experience to his role as Principal Sport and Recreation Consultant at Xyst. His chosen 'career-for-life' in the sport, recreation and events ...

Related Projects

Site Operational Plan Template

Xyst workshopped with key parks staff, discussing delivery outcomes, levels of service, desired operational plans format and expectations for inclusion. This facilitated our understanding of

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Playground Renewal Plan

Xyst worked with the client’s internal parks team developing their playground levels of service to support Council’s future strategic direction. A report was provided outlining

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Aquatic Services Provision

Service Delivery Section 17a LGA 2023 This review was conducted to determine the most appropriate service delivery model to achieve the desired outcomes in a

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Documenting Levels of Service

And Developing MOU agreement Xyst met with park maintenance team leaders to understand and document their current levels of service. This included sportsgrounds, public amenities,

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Lake Hakanoa Motor Caravan Park

Camping Ground Operations Review 2024 The review provided Council with a better understanding of the camp’s historic background including land status and overarching legislative requirements.

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Parks Operational Review

After consulting with Maribyrnong City Council’s management and operational staff, the Xyst team identified areas for improvement and operational excellence. Xyst conducted an audit of

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