Service Reviews
Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work.
Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.
Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.
We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.
if we can help you deliver a project
Our expertise
- Business Improvement Planning
- Service Delivery Reviews
- Contract Management
- Service Standards and Specifications
- Quality Monitoring
- Procurement
- Project Management
Related Team
Related Projects
Contract Management Support
Xyst provided an experienced contract manager to assist and support the Council manage the open space contract under the provisions of NZS3916 including cost fluctuation
Prepare an Omnibus Asset Management Plan
For Integrated Catchments & Land Management, Haumanu Tū Ora and Biodiversity & Biosecurity Xyst were asked to deliver a consolidated or omnibus Asset Management Plan
Tree Management Service Review
Xyst undertook a comprehensive review of Council’s tree management/urban forest service within the Parks and Gardens Department, to assess organisational capability, service delivery, systems and
Open Space Park Furniture Inspection
Condition Assessment Willoughby City Council were keen to undertake a comprehensive condition assessment on open space park furniture across the Council-managed parks and reserves. The
Business Improvement Plan
Greenspace Services Xyst conducted a business health check, or service review, of the open space and sports field Business Units. This review aimed to identify
Business Improvement Plan
Greenspace Services Blacktown City Council engaged Xyst to identify gaps in their parks, gardens, sports fields and playgrounds operations and recommend steps to bridge these
Omakau Camping Ground Review
Central Otago District Council engaged Xyst to undertake a comprehensive review of the Omakau Camping Ground to determine the most suitable approach for its future
Asset Data Collection at Childcare Centres – City of Port Phillip
The City of Port Phillip planned to tender the maintenance of outdoor play spaces across its childcare centres but lacked a clear understanding of the
Bi-Annual Service Contract Compliance and Performance Review
A bi-annual compliance and quality performance audit was conducted for the City’s 2 major service contracts for Open Space Maintenance and Amenity Tree Maintenance. The
Development of Open Space Services Specification
The City of Port Phillip had sought to engage a suitably qualified and experienced consultant to assist in reviewing, developing, and producing detailed service contract
Water Features Risk Assessment
Xyst visited all 17 public water features within the scope of the project to assess risk. Xyst made site specific observations, detailed the risk at
Lakeside Drive Playground
Xyst was engaged by the Mackenzie District Council to assist with the project management of the Lakeside Drive Playground. This project presented several challenges, including