Service Delivery
Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work.
Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.
Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.
We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.
if we can help you deliver a project
Our expertise
- Business Improvement Planning
- Service Delivery Reviews
- Contract Management
- Service Standards and Specifications
- Quality Monitoring
- Procurement
- Project Management
Related Team
Related Projects
Parks and Playgrounds gap analysis and performance assessment
Xyst undertook an open space performance and asset gap analysis covering: Development of an agreed level of service standard for the BBS parks and open
Playground Renewal Plan
Xyst worked with the client’s internal parks team developing their playground levels of service to support Council’s future strategic direction. A report was provided outlining
Review of Service Standards
We worked with the team to refine the park categories and quality standards i.e., high, medium or basic. The purpose of this work was to
Aquatic Services Provision
Service Delivery Section 17a LGA 2023 This review was conducted to determine the most appropriate service delivery model to achieve the desired outcomes in a
Documenting Levels of Service
And Developing MOU agreement Xyst met with park maintenance team leaders to understand and document their current levels of service. This included sportsgrounds, public amenities,
Lake Hakanoa Motor Caravan Park
Camping Ground Operations Review 2024 The review provided Council with a better understanding of the camp’s historic background including land status and overarching legislative requirements.
Schedule of Quantities and Operational Review
Xyst reviewed the current schedule of quantities and aligned the contract delivery outcomes, enabling cost analysis at multiple levels. This allowed Xyst to undertake benchmarking
Whangārei Aquatic Centre Asset Management Practices Review
Xyst supported Smartz in its review of the pool that is run by Sport Northland (SN) and Community Leisure Management (CLM), by providing the asset
Risk Assessment Artificial Water Features in Reserves
This report is intended as a follow up to our previous report; Artificial Water Features in Recreation Reserves dated 2 August 2023. The original report
Parks Operational Review
After consulting with Maribyrnong City Council’s management and operational staff, the Xyst team identified areas for improvement and operational excellence. Xyst conducted an audit of
Geelong Botanic Gardens Education Report – Issues and Opportunities Report
Xyst undertook the following key tasks for the Geelong : A benchmarking exercise of other education providers and programs An analysis of the current approach
Parks Operational Review
Xyst worked with staff from the Parks and Open Spaces Maintenance Team, along with other departments, to understand how parks maintenance operations are currently performing