Service Delivery
Service delivery is a discipline covering all aspects of how councils and local government bodies deliver services. It involves specifications and procurement of contractors to carry out work, monitoring performance, dealing with issues, practical implementation of strategic work and all other on-the-ground work.
Needless to say, it’s a service requiring extraordinary attention to detail and the ability to get tasks done. We have a proven ability to work with senior management, technical officers and on-the-ground staff. This enables us to provide robust top-to-bottom analysis for service planning and reviews.
Our approach brings leading edge methodologies and solutions to transform service delivery departments from reactive into proactive business-focused operations.
We know how to deal with entrenched cultures, mitigate political concerns and overcome technical smokescreens to meet service delivery expectations.
if we can help you deliver a project
Our expertise
- Business Improvement Planning
- Service Delivery Reviews
- Contract Management
- Service Standards and Specifications
- Quality Monitoring
- Procurement
- Project Management
Related Team
Related Projects
Streetscape Maintenance Contract Specifications
Xyst was engaged by Maribyrnong City Council to draft new contract specifications for its contractors’ service delivery in its streetscapes. Xyst began this project by
Streetscape Maintenance Contract Drafting
Xyst was engaged by Maribyrnong City Council to draft a new streetscapes contract and procurement strategy, required to identify a new contractor. Xyst began this
Landscape Maintenance Contract
Xyst was engaged by Greater Sydney Parklands (GSP) to prepare the Parklands West Landscape Maintenance Contract. GSP required a procurement plan, tender documents and a
High Performance Sports Field Contract
The Greater Sydney Parklands (GSP) required a contract for two high performance sports facilities; Kippax Lake Field and the Tramway Oval. Xyst provided services to
Parks Management and Operations Review
Xyst was engaged to review the functions and services undertaken by the Parks and Recreation team within the Operations business unit at Nelson City Council.
Parks Review
Xyst was engaged to review the functions and services undertaken by the District Parks Planning and District Parks Operations within the Operations Department at Taupo
Arborist Contract
Xyst was engaged by Greater Sydney Parklands (GSP) who required a single contractor to complete arboriculture maintenance across the Greater Sydney Parklands’ network including; Western
Camping Ground Activity
Section 17A Services Delivery Review Through this review process Xyst spoke to Council’s operational, governance and financial staff, as well as camping ground operators and
Open Space Operations and Maintenance Contract
Xyst worked closely with Council to undertake the procurement for the Open Space Operations and Maintenance contract. This involved developing a procurement plan, contract writing,
Park Service Delivery Audits
Xyst designed a specialised tool for the Yarra City Council, leveraging the Safety Culture iAuditor platform. This tailored solution facilitates the inspection of areas maintained
Artificial Water Features in Parks
Risk Assessment Xyst conducted a risk assessment on Council-owned artificial water features located in public spaces. Xyst worked with Council to identify the assets to
Harbour Facilities Officer Secondment
Xyst provided staffing resource on a secondment to cover a vacant position at the Thames-Coromandel District Council. During the 11 months Xyst was engaged, staff