Trail Survey
In early 2022 Yarra Ranges Council engaged Xyst to undertake a performance assessment of three shared use trails: the Lilydale Lake Trail, the Lilydale to Warburton Rail Trail, and the Yarra Valley Trail. This was a follow-up to an earlier survey carried out in 2019. Performance assessments were conducted in March 2022 using the Yardstick […]
Yardstick Parks User Surveys
Yardstick Parks User Surveys were developed in around 2008 initially as a paper based intercept survey designed to target park users and measure satisfaction with a range of parks related services and features. The product was initially called Parkcheck and is still known as this by some users. The surveys were taken online in 2015 […]
Bold Park User Satisfaction Review
Xyst completed a comprehensive engagement strategy involving user intercept surveys, obtaining feedback from non-park-users in surrounding areas, and a matching on-line survey to establish an overall satisfaction rating for the Park. In addition, gaps in service provision were identified and reported that would increase the overall satisfaction.
Parks Performance Assessments
The purpose of the parks performance assessment was to identify the strengths and weaknesses of each park, from a multi-faceted holistic perspective, and particularly from the users’ perspective. Recommendations to retain, change or assign (where none previously existed) service classifications for each park were made.
Playground Performance Assessment
Undertook an assessment of each playground using the Playable Space Assessment Tool, Play England 2009, which has been adapted by Xyst. The tool enabled an assessment to be made of location, play value and ancillary facilities to produce an overall percentage score for each playground, ranking each playground to enable priorities to be identified objectively […]
Recreation Facilities Utilisation Study
The Xyst team undertook an assessment of the sport and recreation facilities across the Ashburton District, providing key provisions including a gap analysis and trend overview for 17 different sport and recreation activities. To support the analysis, we met with different sport and recreation clubs across the district to understand utilisation of their current facilities, […]
Parks User Survey
Xyst carried out surveys within various parks and reserves in the City of Greater Dandenong. These surveys recorded visitor expectations of levels of service and then compared them with the visitor satisfaction for the same levels of services. This measurement gives an indication of performance measured against expectations, along with an indication of under or […]
Performance Analysis Report and Improvement Plan
Xyst looked at the City of Joondalup’s park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped the City of Joondalup make decisions surrounding areas of improvement.
Parks and Service Review
Xyst was brought in to undertake a service review of the Parks and Environment section based on a Council resolution of November 2018. We reviewed Kalamunda’s information with other Australian councils’ park provision, using Yardstick to produce a wide range of performance metrics to assess relative levels of service, performance and efficiency. We were also […]
Performance Analysis Report and Improvement Plan
Xyst looked at the City of Kingstons park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped guide the City of Kingston to make decisions surrounding areas of improvement.
Performance Analysis Report and Improvement Plan
Xyst looked at the City of Karratha’s park information and management processes and compared these against other Australian organisations. These comparisons provided Xyst with information which helped guide the City of Karratha to make decisions surrounding areas of improvement.
Parks User Survey
Visitors’ expectations for levels of service are measured by asking them to rate the importance of various park features. The results are compared with visitor satisfaction for the same features. Measuring this satisfaction gives an indication of performance of levels of service against their expectations. The difference between importance and satisfaction gives a measure of […]