Service: Service Delivery

Tom O’Neill

As a Consultant at Xyst I have been engaged in a range of areas including project management, asset management, planning, research and service delivery roles for Councils and Clubs. My work often entails liaising with local communities and key stakeholders to gain input and local perspectives on areas they are passionate about. With proven experience […]

Alison Rawley

My key responsibility is project management of the Yardstick suite of benchmarking tools. This involves regular updates to the online tools on the Yardstick website, development of new survey and benchmark projects for clients, technical support, data analysis and reporting. It also involves liaison with partner industry organisations in Canada, Australia and New Zealand and […]

Dafydd Pettigrew

As a consultant, I have been involved with a mixture of parks planning, asset management, capital works delivery and programme management projects for councils, charitable trusts and Maori trusts. My role often requires a high degree of consultation and engagement with the public, key stakeholders and mana whenua. In any project, I work with people […]

Paul Wilson

My primary role is to manage the team at Xyst’s Napier office and to assist our other consultants to bring innovative, best practice solutions for our clients. I have deep knowledge across the key areas of Xyst’s services and share it for our collective benefit. I’m the go-to guy for technical issues and problem solving. I […]

Asset Management Plan

Project included asset management maturity assessment, development of levels of service framework and risk assessment

Open Space Level of Service Review

The outputs included: Review current Open Space category hierarchy and identify options for improvements Performance assessment of a range of parks across the municipality Undertake a user survey of a range of parks across the municipality Preparation of development levels of service for each of the Open Space Recreation Park categories (T1 – T5) including […]

Review of Contract Structure for Service Delivery

Marlborough District Council manages 1,171 hectares of open space and some 20,000 trees, including 6,500 individual street trees. The physical works associated with the maintenance of this asset was undertaken by a specialist in-house amenity horticulture team and three main contractors, split over seven contracts. Xyst reviewed the structure of contracts, including the number of […]

Donovan Nursery Review

After conducting a thorough review of the information provided by Invercargill City Council (ICC), Xyst went through a comprehensive evaluation of the operational and financial viability of Donovan Nursery. As a result of this review certain areas for improvement were identified in stock management, productivity, systems management, and financial management. These findings will help ICC […]

Contracts and Specifications Review

Xyst worked to facilitate a series of tasks that have a focus on operational management of the portfolio of open space. This includes: project management and facilitation of a number of operational tasks developing contract specifications for open space maintenance considering the delivery approach for open space maintenance and how to approach the market, is […]

Review of Open Space Maintenance Delivery

Xyst was engaged to review the Council’s service delivery, with the overall aim of ensuring the service is delivered effectively and efficiently and that it meets the needs and expectations of the community. We reviewed Council’s service delivery and prepared a report which identified the following: The true cost of delivering the service How the […]

Parks Service Unit Operational Review

Xyst worked closely with the unit to better understand the current state of their functions and services, and the effectiveness and efficiency of the current team resourced to deliver them. Also we worked to better understand the outputs and outcomes which Council and the community require from Council’s parks, open spaces and public facilities, and […]