Swan Canning Riverpark (WA) Parks User Survey
Xyst measured visitor expectations of levels of service by asking them to rate the importance of various park features. These results were compared with visitor satisfaction for the same features. Measuring satisfaction gave an indication of performance as measured against expectations. The difference, or gap between importance and satisfaction, gave a measure of under or […]
Executive Placement Parks and Facilities Manager
Xyst provided the expertise of a mature and experienced manager to cover the role for a period of 9 months. The role was both operational and managing the in-house service delivery staff covering cemeteries, parks, trails, trees, public toilets, playgrounds and minor capital projects.
Senior Manager Executive Placement
Xyst deployed an experienced and knowledgeable Parks and Facilities Manager to cover a vacancy for the Mackenzie District Council. Xyst seamlessly assumed the vacant position and relocated staff to the District. The role entailed promptly tackling the operational challenges of the District’s seasonal pools, overseeing the District’s township contractor, actively participating in Community Board and […]
Asset & Facility Risk Assessments
New councillors were worried about the risks posed to their community, so the Mackenzie District Council engaged Xyst to perform a risk assessment on a range of community facilities and assets. Xyst’s team started by performing several site assessments, including the Albury Playground, Twizel Machinery Display, and Twizel Pool, producing several advisory reports for the […]
Community Gardens Guidelines
Council acknowledged that establishing a successful Community Garden requires strong and sustained commitment from community members to undertake considerable planning, collaboration and engagement for a sustained length of time. Xyst developed these Community Garden Guidelines to assist community groups to understand the parameters of siting community gardens and the responsibilities of all stakeholders involved when […]
Bass Coast Tracks and Trails Strategy
This strategy identified 36 new trail opportunities to expand the trail network that has been identified during the development of this strategy, (emerging from background research, existing plans and key stakeholder consultation) and to respond specifically to: • recreation trends and preferences • existing trails network gaps • physical linkages/connections • opportunities to enhance community […]
Nelson Camping Hub
The Council resolved to provide a central service hub for campers visiting Nelson. Xyst identified potential sites and negotiated a lease for a disused petrol station in downtown Nelson. We quickly arranged all the necessary facilities to provide toilets, hot showers, wifi and visitor information. This included engaging contractors to staff and clean the facility.
Parks, Gardens, Cemeteries and Community Facilities Operations and Maintenance Contract
Xyst undertook a comprehensive procurement process for the development of a new maintenance contract covering the entire district. This included specification writing, GIS asset and contract mapping, contract writing, procurement plan, ROI and RFP preparation and evaluation. Xyst also assisted with contractor handover and contract management in the first year of the contract.
Taupo District Cemetery Plan
The plan documented the management and capacity of each cemetery in the district, set levels of service for each cemetery and forecasted demand and capacity. Cemetery fees and charges were benchmarked across New Zealand using Yardstick
Open Space and Street Furniture Guidelines
The Open Space and Street Furniture Guidelines is a suite of three resources: Practice Notes (this document) – 4 practice notes (people, place, environment, economy) describe context, principles, considerations and further reading relevant to open space and street furniture projects. These act as a general overview in support of the specific design guidelines. Case studies […]
Open Space and Tree Management Market and Service Delivery Assessment
City of Melbourne engaged Xyst to undertake a market and service delivery assessment and make recommendations on the best model for packaging the Open Space Management and Tree Management service contracts. The Xyst team gathered market intelligence on the current and potential service providers and considered the market in which they operate. We identified any […]
Open space contract quality audits and asset management condition inspections
The City of Whittlesea maintains 2,173 sites within its municipal boundaries where individual assets are located to be audited. All assets are inspected across the full range of park categories and measured for compliance with the relevant KPIs and outcomes detailed in the parks services contract, acting impartially and without bias. In any given month […]